TRAINING & SERVICES
We Can Help You
Hospitality Training
We have designed program that will assist employees to understand their role in your restaurant or hotel.
The training program will empower employees to work as a team and demonstrate the right Attitude,Knowledge and Skills necessary to perform their duties and responsibilities to the best of their ability.
Sign up for details on our Coaching Services.
Promise to only send good stuff!
Let us plan training to suit your business, fill in your contact details and we will be in touch.
Bite-Size Series 1
Creating an Impactful 1st Impression
Bite-Size Series 2
Leading and Seating Customers
Bite-Size Series 4 - Handling and Maintenance of Service Equipment
Bite-Size Series 5 - Tablescape
Bite-Size Series 6 - Serving Food & Beverage
Bite-Size Series 7 - Clearing Food & Beverage
Bite-Size Series 8 - Handling Complaints and Feedback
Implementation of Best Practices for F&B
Management Services
We act on behalf of management and use a ‘Hands On’ approach to tackle the day to day issues of managing the business in terms of Productivity and Profitability. We will introduce Tools and implement Working Systems to improve the flow of operations.
GLAD TO MEET YOU
About Us
PACT SOLUTIONS was founded by Certified Hospitality Professionals in 2013 to provide Food & Beverage establishments with a complete range of Essential Training and Management Services to stay ahead in the F&B and Hospitality Industry.
We create a Smart Partnership with your organization to fully understand
your unique Business Strategy, Objectives, Concept and Culture.
To assist your organization grow to its full potential.
We customize our programs / packages to assist organizations address their challenges in all areas of a Restaurant.
We provide Customized and Follow-Up Training, Coaching, Retainer Services, Staff Evaluations, Reports and Improvement Needs Analysis.
Our programs includes Lectures, Group and Individual Participative Activities and Role Playing.
Our Commitment
To our clients we offer the following commitments to provide the best service for their business
Creating Professional Service Employees
Increasing Productivity through Employee Knowledge and Skill
Building a Strong Team
Improving Customer Experience
Food Hygiene, Safety and Sanitation Practices
Increasing Sales and Profits of the Organization
ABOUT THE CONSULTANT / TRAINER
Y. Kanagalingam
Y. Kanagalingam is a certified HRDF and a Hospitality Trainer specializing in the Food & Beverage Industry in Malaysia. With over 25 years of experience, he has worked with
- Starwood Group of Hotels
- The Pan Pacific Group of Hotels
- Eastin Business Hotel
- Star Cruises Genting Group
- Hotel Equatorial Group
gaining reputable experiences as a Hospitality Trainer.
Before diverting his focus to the training industry, he was the General Manager for an Importer & Distributor of Fine Wines in KL, where he performed Wine Training, organized Wine Dinners, Tasting courses and Talks about the wine industry.
Working as an Hospitality Trainer, Kana partnered with various establishments for continuous training through well-designed training and motivational programs to enhance the Attitude, Knowledge and Skills of Restaurant and Hotel Employees.
Mission
Committed to Creating a Strong and Conditioned Improvement in Human Capital
Development for the Hospitality Industry.
Vision
To create hospitality businesses that are Customer Oriented and Profitable by enhancing the
Performance and Productivity levels of employees.
TESTIMONIALS
What People Say
Sutraa Bar & Kitchen, Why Not Bar & Kitchen and Public House
"The training program has proved to be successful as it has improved employee's standard in terms of Knowledge, Attitudes Commitment, Performance and Productivity which has indirectly effected out business positively.
We would like to thank PACT Solutions for their effort and commitment shown during the training program and I would not hesitate to recommend other organisations this highly effective Hospitality Training Program
Leslie Jerome Gomez
Managing Director at The Olive Tree Group of Restaurants & Bars
TESTIMONIALS
What People Say
Vin's Restaurant & Bar Kuala Lumpur
The training program conducted has elevated the level of employee Attitude and Knowledge, Working System and the Level of Services at our restaurant.
We Would Like to thank PACT Solutions for a successful training program and we would highly recommend this training to other establishments.
Navindran Karunakaran
Director, Ocean Flair Sdn Bhd
Blog
Some of Our Clients
Training Gallery
